Purchase and Installation Agreement

This Purchase and Installation Agreement governs all purchases made through Power Euro Doors (“Company,” “we,” “us,” or “our”). By placing an order, the Customer acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Agreement.

Order Confirmation

Once an order has been placed and payment has been successfully processed, the Customer will receive an Order Confirmation email at the email address provided during checkout. This confirmation serves as the official receipt for the transaction and may include product specifications, pricing, payment details, and estimated production and delivery timelines.

The Customer is responsible for carefully reviewing all information contained in the Order Confirmation immediately upon receipt. Any discrepancies, omissions, or errors must be reported to the Company in writing within forty-eight (48) hours of order placement.

Production will be based solely upon the drawings, specifications, dimensions, colors, hardware selections, glass selections, swing direction, and other details approved by the Customer. The Customer assumes full responsibility for verifying the accuracy of all approved documents and order details prior to production.

Because all products are custom-manufactured, production may begin shortly after the order is submitted. No changes, modifications, cancellations, or refunds will be permitted after the applicable review period has expired or once production has begun.

Measurements and Specifications

The Customer is responsible for ensuring that all measurements, specifications, and site conditions are accurate unless otherwise stated in writing by the Company. The Company is not responsible for incorrect measurements supplied by the Customer, contractor, architect, designer, installer, or any third party.

Products manufactured according to the supplied or approved measurements and specifications shall be considered correctly manufactured and are not eligible for return, refund, cancellation, or replacement due to incorrect measurements or customer-approved errors.

Order Cancellations

Due to the custom-manufactured nature of our products, order cancellations are subject to the following terms and conditions:

• Orders may be canceled within forty-eight (48) hours of placement, provided production has not begun.
• If materials have been ordered, fabrication has started, or production has otherwise begun, cancellation requests may be approved at the Company’s sole discretion.
• Approved cancellations after production has begun may be subject to a cancellation fee of up to thirty percent (30%) of the total order value.
• Once production has been completed, the order is considered final and may not be canceled, refunded, returned, or exchanged.

All cancellation requests must be submitted in writing via email to info@powereurodoors.com. Cancellation requests submitted by telephone, text message, social media, or any other informal method of communication will not be accepted or considered valid.

The effective date of a cancellation request shall be the date on which the written request is received and acknowledged by the Company.

Return Policy

Due to the custom-made nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations for any reason, including but not limited to changes of mind, personal preferences, customer measurement errors, or dissatisfaction with a product that was manufactured according to the approved specifications.

Each order is produced specifically to the Customer’s requested dimensions, design selections, and specifications. As such, custom products are not eligible for return or refund.

If a Customer chooses to return a product despite this policy, all return arrangements and expenses, including packaging, shipping, insurance, handling, and transportation costs, shall be the sole responsibility of the Customer. The Company shall bear no responsibility or liability for return shipments under any circumstances.

No refund, credit, or replacement will be issued for products that are damaged during the return process. Customers are solely responsible for ensuring that any returned product is properly packaged and fully insured during transit.

Delivery and Damage Claims

Customers are required to accept delivery of their order, even if the crate or packaging appears damaged upon arrival. Refusing delivery may delay or complicate the claims process.

If any damage is discovered, the Customer must:

• Inspect the shipment upon delivery.
• Note any visible damage on the carrier’s delivery receipt before signing whenever possible.
• Take clear photographs of the door, crate, packaging, and any visible damage at the time of delivery.
• Retain all original packaging materials until the claim has been reviewed.
• Submit a written claim with photographs via email to info@powereurodoors.com within five (5) calendar days of delivery.

Failure to provide the required documentation or to report the damage within the specified timeframe may result in the denial of any claim for repair, replacement, or compensation.

All claims are subject to inspection and verification. The Company reserves the right to determine the appropriate remedy, including repair, replacement, partial replacement, or another corrective action, in its sole discretion.

Installation Services

Installation services, when purchased, include installation of the purchased products only. Unless expressly stated in writing, installation does not include structural repairs, framing modifications, electrical work, drywall repair, painting, trim work, flooring repair, masonry repair, stucco repair, landscaping, disposal of unrelated materials, or correction of pre-existing site conditions.

The installation site must be accessible, safe, clean, and ready for installation upon arrival. Additional labor, return trips, delays, or work caused by unsafe conditions, inaccessible areas, unfinished construction, incorrect measurements, hidden conditions, or customer-caused delays may result in additional charges.

Product Variations and Tolerances

Wood grain, texture, color variation, paint sheen, glass characteristics, weld marks, hardware finish variations, and other naturally occurring or manufacturing-related variations are inherent characteristics of custom-manufactured products and shall not be considered defects.

Minor dimensional tolerances within standard manufacturing specifications are acceptable and do not constitute grounds for rejection, refund, replacement, or cancellation.

Production, Delivery, and Delay Disclaimer

Production and delivery timelines are estimates only and are not guaranteed. The Company shall not be liable for delays caused by events beyond its reasonable control, including but not limited to supplier delays, transportation delays, customs delays, labor shortages, weather, strikes, material shortages, governmental actions, natural disasters, or other unforeseen circumstances.

Warranty and Defect Claims

Exceptions to the final sale policy will only be considered in cases of verified manufacturing defects or shipping damage that are reported within the required notification period and in accordance with the Company’s claims procedure.

Warranty coverage does not apply to damage caused by improper installation, improper handling, misuse, neglect, lack of maintenance, modifications, normal wear and tear, acts of nature, water intrusion, structural movement, customer-supplied measurements, or work performed by third parties.

Limitation of Liability

Under no circumstances shall the Company’s liability exceed the purchase price paid by the Customer for the affected product. The Company shall not be liable for incidental, indirect, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, delay damages, additional labor costs, hotel expenses, contractor fees, or other economic losses.

Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

Entire Agreement

This Agreement constitutes the entire agreement between the Customer and the Company regarding the purchase, production, delivery, and installation of the products and supersedes all prior oral or written discussions, representations, or understandings.

Contact Information

All written notices, cancellation requests, damage claims, and questions regarding this Agreement must be submitted by email to:

Power Euro Doors
Email: info@powereurodoors.com